Introduction

At The RoyalDeal, we value our customers and strive to provide high-quality furniture, including tables, sofas, and almirahs. If you are not completely satisfied with your purchase, our return and refund policy ensures a smooth process. Please read the following terms carefully.

Return Eligibility

You may request a return if:
✔ The product is damaged or defective upon arrival.
✔ You received the wrong item in your order.
✔ The product differs significantly from the description.

Conditions for Returns:

  • The return request must be made within 7 days of delivery.
  • The product must be unused, in its original condition, with packaging and accessories intact.
  • Proof of purchase (invoice or order confirmation) is required.

Non-Returnable Items

Some products are not eligible for return, including:
❌ Customized or made-to-order furniture.
❌ Items damaged due to customer mishandling.
❌ Products that have been used or assembled.

Return Process

🔹 Step 1: Contact us via info@theroyaldeals.com or +919599492730 within 7 days of delivery.
🔹 Step 2: Share order details and images of the product (if damaged or incorrect).
🔹 Step 3: After approval, we will arrange a pickup or guide you on how to return the product.
🔹 Step 4: Once we receive and inspect the item, we will process your refund or replacement.

Refund Policy

  • Full Refund: If the return is due to our mistake (wrong, defective, or damaged product).
  • Partial Refund: If the returned product is used, incomplete, or damaged by the customer.
  • Processing Time: Refunds are processed within 5-7 business days after return approval.
  • Mode of Refund: The amount will be credited back via the original payment method (Bank Transfer, UPI, Credit/Debit Card, etc.).

Exchange Policy

  • If you wish to exchange a product for a different size, color, or model, you must request it within 7 days of delivery.
  • Exchanges are subject to availability.

Order Cancellations

  • You may cancel your order before shipping for a full refund.
  • If the order has already been dispatched, you will need to follow the return process.

Contact Us

For return, refund, or exchange queries, reach out to us at:

📧 Email:info@theroyaldeals.com
📞 Phone: +919599492730